Management Skills - Customer Service Skills Certificate at Upskilling Solutions

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Course details

How long is the course?
1 Day

Attendance pattern
Short Courses

Course qualification
Certificate in Management Skills (Customer Service Skills)

When does the course begin?
To Suit The Client/Individual

Timetable
09.30 - 16.30

Course info
To take a delegate through the stages from the initial concept of understanding the customer to providing the customer with an excellent service. Excellent Customer Service is vital for your business. The benefits of getting customer service right can be huge whereas getting it wrong can mean the end if your business. Aims. To identify your customers and understand the importance of customer service and repeat business. To have strategies to manage customer problems, resolve problems and conflict. To explain how to categorise and answer common questions.

How much will it cost?
£69.95 incl vat per delegate

Assessment method
Short muliple choice test at end of course to attain Certificate

Entry Requirements
None

Equipment and Materials
No special equipment required. We can deliver courses at your premises, our premises at Enterprise House, Nottingham or any other suitable location. If we deliver at your premises - we will only require an appropriate room - as we will provide training equipment such as projector, screen, easels, whiteboards etc.

Where is the course held? (view on a map)
Mercury House, Nottingham
Upskilling Solutions
Mercury House, Nottingham
Northgate, New Basford
Nottingham
East Midlands
NG7 7FN

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